1 reviews | Active since Aug 2021
Pathetic service from RAM call centre, online chat and drivers!
I am so frustrated with this courier company RAM hand to hand. Worst of them all. I have been waiting for a parcel from last week Wednesday. Their drivers didn't deliver and communicate with me. The sms would say the parcel is out for delivery then no one comes or says anything. Worse of all even their call centre and online chat didn't assist when I followed up for 5 days (everyday) I was asking who has the parcel, their details so I can check when they're arriving, and they would be rude and not give me those details. I even offered to collect it myself or meet them halfway but they did not co-operate. Only to find that the parcel is being sent back after 5 days. Their drivers are lazying around and don't do their job. They are ***** saying they called or the ID wasn't there when they never even attempted, those were their reasons to send it back. Worse team ever!
Please note that it is a standard policy that when delivery has failed three times it gets returned back to the sender. Communication gets sent in the morning
as soon as your is dispatched for delivery on each day.
All attempts made to deliver the parcel were valid, but you either did not have an ID or you were not available at the address.
We do apologise for the for the inconvenience caused in this regard.
Kind regards.
Please note that it is a standard policy that when delivery has failed three times it gets returned back to the sender. Communication gets sent in the morning
as soon as your is dispatched for delivery on each day.
All attempts made to deliver the parcel were valid, but you either did not have an ID or you were not available at the address.
We do apologise for the for the inconvenience caused in this regard.
Kind regards.