YS
Yasheel S
1 reviews | Active since Jun 2025
04 Dec 2025, 15:09
Pathetic service
I have called through multiple times regarding scheduling my delivery from vodacom before 1pm today. I've had an issue yesterday which nobody informed me that I have to be there to pick up my parcel because I've given my fiancé my ID document to collect the parcel so I had to reschedule my delivery and address. Upon calling multiple times yesterday to reschedule delivery, I was told that it will be delivered to me today. I've called through today to inform them that I need it delivered before 1pm and the consultant told me they will send through communication to the driver. I've called through and 2pm and consultant cut the call. I've called through at around 2:20 and the consultant told me to hold on as she will check with the driver. Upon holding on for over 10 minutes, the call cut again. Now I've called through and they told me that the driver is not in my area and they cannot do anything about it This is absolutely pathetic service and poor communication. I've informed them greatest that I do not be at a single location all day due to my work.
Helpful (0)
Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
04 Dec 2025, 15:47Dear Yasheel
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately this specific Vodacom order does not allow 3rd party when will you be available again to arrange delivery accordingly ?
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately this specific Vodacom order does not allow 3rd party when will you be available again to arrange delivery accordingly ?
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's reply04 Dec 2025, 15:47
Official
Dear Yasheel
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately this specific Vodacom order does not allow 3rd party when will you be available again to arrange delivery accordingly ?
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately this specific Vodacom order does not allow 3rd party when will you be available again to arrange delivery accordingly ?
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
YS
Yasheel S's updateReviewer Update
04 Dec 2025, 15:52I've had a problem regarding my fiancé not being able to accept the delivery yesterday. I've rearranged with vodacom and RAM to deliver today to a new address. Firstly, nobody communicated with me that I have to be there to collect the order and secondly, I've taken the necessary steps to arrange for it to be delivered before 1pm today. I've literally called through more than 8 times and each time i waited around 20 minutes to get a hold of an agent
YS
Yasheel S's update04 Dec 2025, 15:52
Reviewer Update
I've had a problem regarding my fiancé not being able to accept the delivery yesterday. I've rearranged with vodacom and RAM to deliver today to a new address. Firstly, nobody communicated with me that I have to be there to collect the order and secondly, I've taken the necessary steps to arrange for it to be delivered before 1pm today. I've literally called through more than 8 times and each time i waited around 20 minutes to get a hold of an agent
YS
Yasheel S's updateReviewer Update
05 Dec 2025, 10:31I've had to wait until 6pm to receive my package at the clients premisis despite me informing the call center that i have to leave there at 1pm to attend to other clients. Whether or not it is peak season communication from the business is key. I had no problem rearranging to a different date but I clearly informed the staff from the sales center that I travel with my work and I've needed it delivered before 1pm. I wouldn't have minded waiting the next day but there was no property communication telling me around what time it will be delivered. Your tracking said before 5pm while your staff informed me that out will be delivered before 1pm but it actually was delivered at 6pm and I had to wait outside the clients premisis because they had closed by then. Upon delivery the driver informed me that he was told that if he cannot make it at 1pm then he must reschedule. I did not communicate that to anyone. I clearly informed the staff to stop deliver it as early as possible if they can't make it for 1pm.
YS
Yasheel S's update05 Dec 2025, 10:31
Reviewer Update
I've had to wait until 6pm to receive my package at the clients premisis despite me informing the call center that i have to leave there at 1pm to attend to other clients. Whether or not it is peak season communication from the business is key. I had no problem rearranging to a different date but I clearly informed the staff from the sales center that I travel with my work and I've needed it delivered before 1pm. I wouldn't have minded waiting the next day but there was no property communication telling me around what time it will be delivered. Your tracking said before 5pm while your staff informed me that out will be delivered before 1pm but it actually was delivered at 6pm and I had to wait outside the clients premisis because they had closed by then. Upon delivery the driver informed me that he was told that if he cannot make it at 1pm then he must reschedule. I did not communicate that to anyone. I clearly informed the staff to stop deliver it as early as possible if they can't make it for 1pm.