Pathetic service

Such poor customer service received. I was scheduled to receive a parcel on Friday 29th November. I got the email stating my parcel is out for delivery but my contact details were incorrect. I immediately called the call centre to correct this. At 11 the driver called the wrong number (which was my husbands) but did not inform him that it was for my package delivery because he would have also gotten the correct details from him instead he hung up the phone. Then I saw the delivery status changed to unable to make contact but this is a lie. I immendiately called the driver and he said he would come back by 1pm to deliver... another lie. I called the call centre numerous times meaning I spent 40 minutes on hold only to be told I would be called back by a supervisor. This has not happened and I still do not have my package. I am calling vodacom to cancel the order because the gross incompetence means I could not give the parcel as a gift which it was meant to be.