Pathetic service delivery

Here we go again. RAM Couriers again has returned my order back to Vodacom without contacting me for a delivery. I have been sitting in my office everyday in Cape Town from 08h00 - 17h00 waiting for a call or an sms from RAM couriers for a delivery of my vodacom order. I contacted Vodacom this morning and only then was I given a tracking number because RAM couriers never made any contact with me regarding my order. I called RAM customer care and the lady told me that in their system it showed that the drivers have attempted to call me since the 16th May 2023 to arrange delivery but were not successfull. I told the lady that what was written in their system is *******, no driver tried to contact me, no sms was received from RAM to notify me of the delivery. Their drivers are ****s, they never contacted me. I asked for records that showed that I have been contacted and they cannot provide such information all they can give is the information that is written on their system which is a bull**** information. RAM couriers returned my Vodacomn order in March 2023 giving me the same bull**** explanation that their drivers couldn't get hold of me and now again in May 2023 they did the same, returning my Vodacom order back to Vodacom and provide me with this bull**** explanation that their drivers couldn't get hold of me. I'm so ****ed off with RAM Couriers, I don't understand why it is still in business and why are other companies are still using this **** courier company to send orders to their clients. I'm so ****ed right now with this bull**** courier company. My tracking number if you want to know what I'm talking about is K***