SD
Shane D
1 reviews | Active since Jan 2021
05 Oct 2024, 03:44
Pathetic service
On 3 October package is on route nothing I phone promises to be delivered first thing next morning. 4 October I phone 3 times just promises. 4th phone call at 16.30 promise will deliver in 10 minutes and now 5 October still no delivery or phone call nothing
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Ram Hand To Hand Couriers's replyOfficial
07 Oct 2024, 15:32Dear Shane Dalbock
We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections as well as deliveries.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered successfully today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply07 Oct 2024, 15:32
Official
Dear Shane Dalbock
We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections as well as deliveries.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel will be delivered successfully today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.