JJ
Jay J
1 reviews | Active since Aug 2019
22 Jun 2022, 16:58
Pathetic service
The WORST customer service I have ever experienced!!! RAM was supposed to collect an item from me on Monday. They cancel my collections without any attempt to call or pick up! I had to buy airtime atleast 3 times trying to chase this up and got absolutely nowhere. They are absolutely disgusting. I can't understand how a company can operate like this! Pity I can't attach a screen shot to show the activity on the collection process
Helpful (0)
Replies (5)0
Replies (5)
Ram Hand To Hand Couriers's replyOfficial
22 Jun 2022, 17:19Good afternoon.
I understand how frustrating this must be and would like to sincerely apologize for the experience you've had with the delayed collection of your parcel.
I have tracked the collection and see that all collections assigned to the courier from Monday have been unsuccessful. This is unacceptable, I have escalated the matter to our collections team at our Hub in Cape Town to assist and resolve this.
I will revert with feedback regarding collection confirmation.
Thank you.
I understand how frustrating this must be and would like to sincerely apologize for the experience you've had with the delayed collection of your parcel.
I have tracked the collection and see that all collections assigned to the courier from Monday have been unsuccessful. This is unacceptable, I have escalated the matter to our collections team at our Hub in Cape Town to assist and resolve this.
I will revert with feedback regarding collection confirmation.
Thank you.
Ram Hand To Hand Couriers's reply22 Jun 2022, 17:19
Official
Good afternoon.
I understand how frustrating this must be and would like to sincerely apologize for the experience you've had with the delayed collection of your parcel.
I have tracked the collection and see that all collections assigned to the courier from Monday have been unsuccessful. This is unacceptable, I have escalated the matter to our collections team at our Hub in Cape Town to assist and resolve this.
I will revert with feedback regarding collection confirmation.
Thank you.
I understand how frustrating this must be and would like to sincerely apologize for the experience you've had with the delayed collection of your parcel.
I have tracked the collection and see that all collections assigned to the courier from Monday have been unsuccessful. This is unacceptable, I have escalated the matter to our collections team at our Hub in Cape Town to assist and resolve this.
I will revert with feedback regarding collection confirmation.
Thank you.
JJ
Jay J's updateReviewer Update
22 Jun 2022, 18:12Thank you. I look forward to having this resolved
JJ
Jay J's update22 Jun 2022, 18:12
Reviewer Update
Thank you. I look forward to having this resolved
JJ
Jay J's updateReviewer Update
24 Jun 2022, 17:05Well, they've failed and I still have my parcel. This is unacceptable!!
JJ
Jay J's update24 Jun 2022, 17:05
Reviewer Update
Well, they've failed and I still have my parcel. This is unacceptable!!
JJ
Jay J's updateReviewer Update
27 Jun 2022, 09:58I'll be on my work break at 12. Please ensure that you call me at 12. I've had it with this nonsense
JJ
Jay J's update27 Jun 2022, 09:58
Reviewer Update
I'll be on my work break at 12. Please ensure that you call me at 12. I've had it with this nonsense
JJ
Jay J's updateReviewer Update
27 Jun 2022, 13:07I have written to your CEO as well as Vodacoms. I've had enough of your lies and incompetence.
JJ
Jay J's update27 Jun 2022, 13:07
Reviewer Update
I have written to your CEO as well as Vodacoms. I've had enough of your lies and incompetence.