Pathetic service

I am awaiting a delivery from my employer and i noted that the delivery address was my previous address. I call RAM immediately after receiving the sms and spoke to a lady who promised to escalate for the address to be corrected. Today i receive the sms that my delivery is on its way to my previous address. I called again to have my address corrected, i spoke to a guy who is very unprofessional in handling queries, he argued that i had called RAM yesterday as they only they did not have the parcel yesterday, he based his argument on that and the same time wasting my time and frustrating me in the process. If they did nit have my parcel where then did i get the tracking number from, the manner in which he handled the situation was very pathetic for a customer service consultant.

The fact that i called yesterday and my address was not corrected together with the bad customer experience i had makes me wonder what kind of employees does RAM have.

If you are serious about delivery the service and maintaining your customer base you would look at the way your consultants handle queries. Its disgusting.

My aim was to have my address corrected but i was left fuming with anger through the treatment of your consultant