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heidi S

1 reviews | Active since Jun 2018

28 Nov 2022, 09:18

PATHETIC SERVICE

My parcel was meant to be delivered on the 24th Nov. It is now the 28 Nov. After numerous phone calls and emails, I am getting absolutely no where!! Terrible service and terrible customer service. VERY VERY VERY unhappy with this service

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Replies (2)
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heidi S's update29 Nov 2022, 09:04
Reviewer Update
Please note, I contacted the online ram chat, and they now say my parcel is NOT getting delivered today!! what the heck is going on. Please see chat below -
Name : Heidi Stubenvoll
Question : Good morning, is this getting delivered today>ARBA04-***8
Phone : ***

Hi there!

Thanks for contacting RAM's Customer Support.

Please leave a detailed message with your waybill/tracking numbers and contact details and our agents will get back to you.

If you would like to track your parcel - please go to - www.ram.co.za/Track

Thank you for your understanding and patience - it means everything to us!



Name : Heidi Stubenvoll
Question : Good morning, is this getting delivered today>ARBA04-***8
Phone : ***

please expect a call from the quires team for verification



verification for what exactly? Is the parcel getting delivered today?


??

no the quires team will call to check the address and contact number gain first


08:59

If that parcel is not delivered TODAY!! I am going to be very very upset. Yesterday you told me the parcel is 100% getting delivered today. Now you are changing your mind. you guys are utterly useless!!!!!!!!!!!!!!!!!!!!!!!!!11
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heidi S's update29 Nov 2022, 11:53
Reviewer Update
I STILL HAVE RECEIVED NO CALLS NOTHING. PLEASE ASSIST