Pathetic service by RAM Richards Bay

I'm so disappointed with RAM Richards Bay, my parcel from cell c arrived at their depot on Tuesday morning (27/02/2018) at 08h54 as per their tracking site. RAM Gauteng had received the parcel on Monday and they sent out an SMS to me notifying me that they had received my parcel for delivery. I expected it to be delivered to me the on Wednesday which unfortunately did not happen.

On Thursday (01/03/2018) seeing that it was also not being delivered I contacted cell c and they did a follow up after which cell c told me RAM had scheduled it for a Friday delivery.

On Friday (02/03/2018) I waited for the delivery and the delivery was not forthcoming, at about 12h50 I received a call from RAM and they said that they were scheduling my delivery for this coming Tuesday (06/03/2018) of which I told them that they should take the parcel back to cell c because it was already past the 3-5 working days I had been promised by cell c. Only when they realised that I was aware of their shortcomings they started apologising and telling me about a backlog of parcels they were having. They even admitted that they could see that based on the service level agreement between myself and cell c the last day for delivering my parcel had been Thurday, but I was so angry that in the first place they had not seen the need to apologise but had instead opted for scheduling a delivery as if everything was normal.

Now the most disrespectful part is that in their report to cell c they just wrote that the parcel was to be returned back as the customer was no longer interested but they didn't explain that they had also failed dismally to deliver the parcel on time.

As we speak cell c would not know of the poor service that RAM is dishing out to cell c customers but they'd just think that I just lost interest in the deal which was not the case.