RH
Rakesh H

1 reviews | Active since Jan 2016

12 Apr 2018, 09:11

Pathetic Service and No Delivery!

RAM does not even deserve a one star! I was supposed to receive my parcel yesterday 11/04/2018 and RAM did not phone me prior to delivery as promised and delivered to an incorrect address and forced someone to sign for it! That person called me and told me of the situation and I advised her that she must not sign for it as it was a Banking card, so she did not receive it and then RAM put notes on their tracking system saying that the item is not wanted! and they failed to deliver the parcel to me. These are the notes: *Outgoing Call - Non-Delivery Validation - CLIENT IS NOT AVAILABLE TODAY, AS PER CLIENT RE-DELIVER TOMORROW, CALLED ********** ##:##. (I was available, but they delivered to the wrong address) *UNSUCCESSFULL DELIVERY IN Isando, Johannesburg - Cancelled - No longer wanted. (They cancelled the delivery)

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Replies (2)
RH
Rakesh H's update12 Apr 2018, 15:21
Reviewer Update
as at 12/04/2018, 15:21. Apparently my parcel was sent to the Pretoria branch and they cannot get in contact with anyone in there to find out about the delivery.
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply12 Apr 2018, 16:39
Official

Good day,

Thank you for your post.

We do apologies for all inconveniences caused. This will be investigated and we will contact you directly

Thank you

Warm regards

Ram team