Pathetic service and lies from RAM.

I received SMS confirmation @ 07h04 on Friday morning that a parcel would be delivered at my address (with confirmation of the correct address), I changed my plans (and stayed at home) to ensure I would be available to receive the parcel, but later I received a call from RAM saying that they will deliver on Monday since they had the wrong address and it is not their fault. The address in the SMS received in the morning was the correct address, now they are lying to me saying that they did not have the correct address!!! I've asked the RAM employee to confirm the location of the parcel, and she just kept saying it is with the courier...so I asked her to find out what is the location of the parcel and call my back with an update...I'm still waiting for that call. RAM, If you can't do your job, then just admit it, don't think everyone is as stupid as the people you employ...