Pathetic service and 0% willingness to assist a customer

<p>I upgraded my cellphone contract with cell c direct and as such cell c sent me my new device via courier service. I live in Badplaas MPU and as such the hub in question being used is Ermelo.</p> <p> </p> <p>On 22/09/2016 I followed up with cell c to enquire where my new phone was and was told it was handed to Ram Couriers on the 20th already and I was given a tracking number to follow up with Ram.</p> <p> </p> <p>I contacted Ram Couriers Ermelo and was told that they could not get ahold of me to confirm my address since the 20th. After confirming my address and contact details with Ram I was told that the phone will be delivered no later than 13:00 23/09/2016. Iphoned Ram Couriers Ermelo at 09:00 to and confirmed that my parcel has left there office to which I was told it has left and its way to my premises. I phoned the delivery person at 10:00 to confirm that they are coming to my address and that my parcel is with then to which he agreed and told me he will be at Badplaas by 13:00. At 14:00 I contacted the delivery person again who told me he is leaving Carolina in the next 30 minutes. The delivery man arrived at my address round about 15:00. Upon arrival I was told by the delivery man that my parcel is not with him and not on his manifest.</p> <p> </p> <p>I contacted Ram Ermelo conserning the matter and was told yes the parcel is still at there office and will only be delivered on 26/09/2016. I told the person who answered the phone about the situation and what transpired and was told "that is none of my problem and you will get your parcel on 26/09/2016". After asking if they could make a plan to get it to me the contact person refused and said you will get your parcel on 26/09/2016.</p> <p> </p> <p>I advice anybody who wants to send a parcel via courier service to make use of any alternative company as my experience with Ram Hand to hand couriers and horrible.</p> <p> </p> <p>I will be lodging a complaint with Cell C direct aswell. I hope Cell C finds a more reliable courier service who are more dedicated to completing delivery and serving their customers </p>