RP
Roger P
1 reviews | Active since Jul 2025
10 Jul 2025, 18:41
Pathetic Service
My parcel was to be delivered on the 9th of July 2025. I’ve received a sms from Ram the morning of the 9th and tracker showed parcel was out for delivery. Later the afternoon I noticed on the tracker delivery was unsuccessful though there was no delivery attempt at my house or even a phone call. Subsequently called their call centre twice and this morning the 10th of July only to get empty promises and the parcel now still sitting at their Hub without any feed back from Ram. Worst courier service I’ve ever experienced!!!!
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
11 Jul 2025, 14:27 Dear Roger ,
We apologize for the unacceptable behaviour of our driver and the subpar service you have received. We take these incidents seriously and are taking the immediate action to address them.
We have investigated the incident and the driver will be held accountable for their behaviour.
Parcel has been delivered successfully
We value your business and appreciate your feedback. We will do everything possible to ensure that our service meets your expectations moving forward.
Thank you for bringing this to our attention.
Sincerely,
RAM Team.
We have investigated the incident and the driver will be held accountable for their behaviour.
Parcel has been delivered successfully
We value your business and appreciate your feedback. We will do everything possible to ensure that our service meets your expectations moving forward.
Thank you for bringing this to our attention.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply11 Jul 2025, 14:27
Official
Dear Roger ,
We apologize for the unacceptable behaviour of our driver and the subpar service you have received. We take these incidents seriously and are taking the immediate action to address them.
We have investigated the incident and the driver will be held accountable for their behaviour.
Parcel has been delivered successfully
We value your business and appreciate your feedback. We will do everything possible to ensure that our service meets your expectations moving forward.
Thank you for bringing this to our attention.
Sincerely,
RAM Team.
We have investigated the incident and the driver will be held accountable for their behaviour.
Parcel has been delivered successfully
We value your business and appreciate your feedback. We will do everything possible to ensure that our service meets your expectations moving forward.
Thank you for bringing this to our attention.
Sincerely,
RAM Team.