Pathetic Service

worst possible courier company! Avoid at all costs. had a Vodacom upgrade to be done. app**** online for. the delivery to be handled by RAM. The contact is in my mother's name who is aware of the upgrade, and has given me copies of her ID etc. At no Stage was i informed that she has to be present to sign herself. Ram contacted me i explained the situation, and next minute received a message stating that the delivery was rejected. i then called the call center with my reference number, and explained the story once again, and was then agreed for them to deliver to my mom's delivery address this morning. i got a call again this morning asking if i am Maria and confirming the delivery Address as mine, not hers, as discussed with the call center the previous day. Again, i got a message saying that the delivery was rejected. i called the call center to ask what was happening and they tell me that the delivery address was updated on their side, but the new address was rejected by Vodacom who says they contacted the contract holder. i have confirmed that indeed nobody from Either RAM or VODACOM bothered to contact the contract holder. So, Delivery is in limbo. Pathetic! also requested to speak to the operations manager on more that 1 occasion only to be told that they are in meetings. disgusting costumer care from both companies! ***