HV
Herman V

1 reviews | Active since Feb 2021

04 Feb 2021, 17:06

Pathetic Service

Pathetic, Pathetic, Pathetic!!!!!

There are no words to describe the terrible service. I have been waiting for a delivery for the past 7 days and counting. Every day I make multiple calls to confirm that the parcel will be delivered on that said day and every day at 16:00 when I phone to find out what is happening they just say it will be delivered the next day.

Do they not realise people have lives and can't sit around waiting every day of the week? They obviously hire imbeciles in the call centre because not one of the 20 agents I have spoken to have any idea what is going on. all they say is please hold while they investigate and then 15min later the call drops. No callback, Nothing!!!

I wish RAM would do South Africa a favour and close their doors.

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply05 Feb 2021, 12:40
Official
Good day Herman.

We are sincerely do apologise for the delayed delivery of your parcel.

On a private reply, please provide to us the tracking number for your parcels so that we can be able to investigate what the delay is for the delivery of the parcel.

Kind regards.