TM
Tshiila M

1 reviews | Active since Jan 2024

06 Feb 2026, 13:44

Pathetic service

I have been waiting for my parcel since the 30th. Been making follow ups since 03 feb im told all the time the driver cant find me in my adress which is a lie im always home

0
Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply10 Feb 2026, 11:31
Official
 Dear Tshiila  


We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.

Parcel has been delivered 
 
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
 
Once again we humbly apologize and appreciate your patience and understanding.
  
  Sincerely,