Pathetic Service

Ordered a cell phone via FNB on Tuesday,and got a sms that delivery would be the next day between the hours of 9am - 3pm.I was listed as the recipient and a contact number was given on the order,but I phoned FNB the next morning to remind them to send my number to RAM and tell the driver to phone me when he gets to the gate(The intercom would phone to my old cell, which I wouldn't get, or my husband who was flying and wouldn't be able to open the gate). FNB assured me that RAM had my details but they would send a reminder anyway. Got a sms from husband after 2pm that a call had come through to his cell at 1:15pm from the gate, which means the driver must have been at the gate but failed to phone me and left. I contacted FNB who confirmed that it was the fault of the driver.Much later I got a call from RAM informing me that they did not have my number (*******) and that they were unable to return that day and could only deliver the next day before 1pm.Still waiting.Judging from the avalanche of complaints and your vague responses, feedback falls on deaf ears.You should change your name to\Hand to Gland Couriers".* Just in case you can't work that out"