1 reviews | Active since Dec 2013
Pathetic Service!!!
<p>This Company has absolutely no regard as to how Clients are treated. Response time is slow or non existant. Yesterday we received an sms that a parcel would be delivered yesterday 13 June. Nothing happened. Today I tracked the parcel and sent a message shortly after 8am. An auto reply email stated that they have received my query and that I shall be contacted shortly. By 11:30 still no phonecall or email. I contacted Queries and spoke with Jermaine. He could not inform when my parcel would be delivered. Aldo Liebenberg then responded to my written complaint and did not apologise nor address me properly and stated that the parcel will be delivered before 5pm today. What kind of service is this called? Pathetic! Most of us PLAN our days in order not to waste somebody's time such a a Courier Company for instance however RAM is slack in responding and after seeing all the complaints here on hello peter it crosses my mind that they actually don't care at all. MAKE USE OF ANOTHER COMPANY - ram delivers slow and lousy service!</p>
Good day
My sincere apologies that you were not given the correct service as we strive in service excellence. I have looked at the tracking from FNB and we only received your parcel yesterday for delivery today. There was no special instructions from our Client as to delivery times etc only a Next day service was selected. Next Day means we deliver anytime between 8 and 5, we send out an sms to inform you that we will be out on delivery today however do not give times due to security reasons as we carry valuable commodities.
The fact that they did not give you an estimated time when you called in I will deal with as that they could have at least assist you with and again d apologize.
Your parcel will be delivered between 3 and 4 as confirmed with our courier.
Kind Regards
Lului
Good day
My sincere apologies that you were not given the correct service as we strive in service excellence. I have looked at the tracking from FNB and we only received your parcel yesterday for delivery today. There was no special instructions from our Client as to delivery times etc only a Next day service was selected. Next Day means we deliver anytime between 8 and 5, we send out an sms to inform you that we will be out on delivery today however do not give times due to security reasons as we carry valuable commodities.
The fact that they did not give you an estimated time when you called in I will deal with as that they could have at least assist you with and again d apologize.
Your parcel will be delivered between 3 and 4 as confirmed with our courier.
Kind Regards
Lului
Good Day,
I would like to apologize for this miscommunication that occurred,
Please do note that your parcel was only handed to RAM from FNB yesterday and that delivery would not have occurred yesterday, The sms that you received would have stated that the parcel has not been handed to RAM and will be delivered to you shortly.
This was also sent as a next day by 17H00 delivery from the sender. Upon tracing your parcel I have noted that this currently out for delivery to you today.
i do also under stand that you requested a estimated time of delivery. Unfortunately we can not supply this to you as the drivers do service different areas during the day and it all depends on when they do get to your area to make delivery, hence the time frame given as delivery before 17H00.
A request was also sent for you to be contacted before delivery is made. I do hope that you understand and accept our Sincerest apology on this.
Kind regards
Good Day,
I would like to apologize for this miscommunication that occurred,
Please do note that your parcel was only handed to RAM from FNB yesterday and that delivery would not have occurred yesterday, The sms that you received would have stated that the parcel has not been handed to RAM and will be delivered to you shortly.
This was also sent as a next day by 17H00 delivery from the sender. Upon tracing your parcel I have noted that this currently out for delivery to you today.
i do also under stand that you requested a estimated time of delivery. Unfortunately we can not supply this to you as the drivers do service different areas during the day and it all depends on when they do get to your area to make delivery, hence the time frame given as delivery before 17H00.
A request was also sent for you to be contacted before delivery is made. I do hope that you understand and accept our Sincerest apology on this.
Kind regards
Good afternoon Lului, thank you for responding to my review here regarding the poor way in which my query was attended to. Firstly I left a message on RAM's website at 8am - specifically to gain information as to what times the courier would be delivering in Melville area (most other couriers can supply that information and it is most handy for a client). I was never contacted via email or telephone. I contacted RAM at 11:36 to be informed by Jermaine that no time estimate could be supp****. I asked him to inquire and have somebody call me regarding this. At 12 o'clock I was contacted and informed that the parcel would be delivered between 3:30 and 5pm. I thus filed a complaint since a lot of time was wasted in giving me this information. Then Aldo Liebenberg was assigned to take care of my complaint. He communicated in an unprofessional manner and did not address my complaint at all. I asked that my complaint be brought to the attention of Lulu Pretorius (as suggested by RAM). My complaint was not escalated to her. The last email I received from Aldo Liebenberg at **********
Hi,
Your ticket has been resolved. If you have any further queries please log a new ticket.
Thank you.
Nobody
Is this the way in which a complaint is simply brushed aside? Personally I also deal with members of the Public. The manner of addressing a client with "Hi" is unprofessional and to sign as "Nobody" is not acceptable.
The Driver contacted me at 5pm and the parcel was delivered shortly after 5pm... This information could have been given to me shortly after 8am this morning and I would have been able to arrange my day and not waste all this time phoning and emailing and dealing with your unprofessional and rude staff.
Most Courier Companies supply one with an estimated time of delivery since they schedule deliveries in different areas in advance. Clearly RAM does not care about informing Clients about these matters. Hopefully the CEO of this Company actually cares about all these complaints on hello peter otherwise I choose to not to do business with RAM in future.
Good afternoon Lului, thank you for responding to my review here regarding the poor way in which my query was attended to. Firstly I left a message on RAM's website at 8am - specifically to gain information as to what times the courier would be delivering in Melville area (most other couriers can supply that information and it is most handy for a client). I was never contacted via email or telephone. I contacted RAM at 11:36 to be informed by Jermaine that no time estimate could be supp****. I asked him to inquire and have somebody call me regarding this. At 12 o'clock I was contacted and informed that the parcel would be delivered between 3:30 and 5pm. I thus filed a complaint since a lot of time was wasted in giving me this information. Then Aldo Liebenberg was assigned to take care of my complaint. He communicated in an unprofessional manner and did not address my complaint at all. I asked that my complaint be brought to the attention of Lulu Pretorius (as suggested by RAM). My complaint was not escalated to her. The last email I received from Aldo Liebenberg at **********
Hi,
Your ticket has been resolved. If you have any further queries please log a new ticket.
Thank you.
Nobody
Is this the way in which a complaint is simply brushed aside? Personally I also deal with members of the Public. The manner of addressing a client with "Hi" is unprofessional and to sign as "Nobody" is not acceptable.
The Driver contacted me at 5pm and the parcel was delivered shortly after 5pm... This information could have been given to me shortly after 8am this morning and I would have been able to arrange my day and not waste all this time phoning and emailing and dealing with your unprofessional and rude staff.
Most Courier Companies supply one with an estimated time of delivery since they schedule deliveries in different areas in advance. Clearly RAM does not care about informing Clients about these matters. Hopefully the CEO of this Company actually cares about all these complaints on hello peter otherwise I choose to not to do business with RAM in future.