SP
Simone P

1 reviews | Active since May 2013

09 Dec 2024, 08:18

PATHETIC RAM!

Pathetic service from RAM they cannot manage to deliver a parcel on time twice their delivery guy has run out of time, surely the parcels that failed delivery the previous day should be prioritized the next day. Call center agents of no help at all!!

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply09 Dec 2024, 09:22
Official
Good day Simone 
 I hope this message finds you well.  We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding.  We will deliver the parcel as soon as possible.

We do humbly apologise for delay caused . 

We will dispatch your parcel as soon as possible after the address change has been authorised 

Thank you 
Ram Management