Pathetic RAM couriers

I am a Avon sales rep and I usually use Fastway to deliver my goods. Due to the lockdown Ram is the only one with a permit to deliver goods, why I do not know as they are utterly unprofessional. I received an sms Monday 20th April that my goods would be delivered and when I called home to find out if they delivered, my mom advised that they didn't. I went on Rams website to track my parcel and it stated - delivery unsuccessful due to client not being home but at work. When I called my mom back to ask were they there she said no. I tried getting through to RAM but ofcause you have to hold on for decades before eventually someone answers. I eventually gave up and waited to see if they would deliver today, Tuesday 21st April. I received an sms this morning that they would deliver. I then also received a call at 12:00 and the gentleman advised he cannot find the place can I give him directions. I then asked him if he doesn't have GPS and he said No. Pathetic I know. So I asked where he was currently and he said at Spar which was less than 5 minutes from where I live. I told him nicely to wait there I would be there now. I drove the entirely parow Valley flat and found him nowhere and the number he called me from just rang and rang and eventually went to voicemail. Ram is pathetic and I want Avon to see this and I hope they never ever use RAM again.