CH
Claudia H
1 reviews | Active since May 2023
19 May 2023, 15:02
Pathetic
I am fuming! RAM got my delivery address right but for some reason added a complex name at the end that’s not right. They phone this morning stating they made a mistake and my parcel is on the wrong vehicle. Someone collected it from that vehicle to deliver and I’m waiting. I told them I expect delivery today as the fault is not on my end! One person says delivery Monday and I don’t accept that and another says it will be delivered today. My tracking progress says delivery unsuccessful. No one can give me answers!!!!!!!
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Replies (5)CH
Claudia H's updateReviewer Update
22 May 2023, 16:46RAM is pathetic! Another day with no delivery. And they hang up on my husband when he is on the phone with them waiting for answers. We phone at 3pm finding out what’s going on for them to say they on their way to my area. Just for my husband to phone them at 16:40 for them to say someone in the office changed my address for some reason. This service is SHOCKING!!!
CH
Claudia H's update22 May 2023, 16:46
Reviewer Update
RAM is pathetic! Another day with no delivery. And they hang up on my husband when he is on the phone with them waiting for answers. We phone at 3pm finding out what’s going on for them to say they on their way to my area. Just for my husband to phone them at 16:40 for them to say someone in the office changed my address for some reason. This service is SHOCKING!!!
CH
Claudia H's updateReviewer Update
22 May 2023, 16:48And might I add that last Friday at 4pm the manager told us we will get our order that same day. Does anyone know what’s going on in your own company? Vodacom has phoned me today to say they see I don’t have my parcel yet and that it’s unacceptable!!!
CH
Claudia H's update22 May 2023, 16:48
Reviewer Update
And might I add that last Friday at 4pm the manager told us we will get our order that same day. Does anyone know what’s going on in your own company? Vodacom has phoned me today to say they see I don’t have my parcel yet and that it’s unacceptable!!!
Ram Hand To Hand Couriers's replyOfficial
23 May 2023, 08:30Please will you be so kind as to send me your tracking number so I can gladly assist you.
Ram Hand To Hand Couriers's reply23 May 2023, 08:30
Official
Please will you be so kind as to send me your tracking number so I can gladly assist you.
CH
Claudia H's updateReviewer Update
23 May 2023, 08:36They delivered my parcel late last night after countless of complaints over the phone.
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Claudia H's update23 May 2023, 08:36
Reviewer Update
They delivered my parcel late last night after countless of complaints over the phone.
Ram Hand To Hand Couriers's replyOfficial
23 May 2023, 08:49Thank you for your feedback. I understand how critical we are in the role of supporting you and we will most definitely be implementing solutions to ensure that this issue does not occur in future. Once again, my sincerest apologies for the frustration this has caused you.
I am grateful to hear that you were able to receive your parcel under the circumstances, thank you very much for your patience with us. I’m confident your next experience with us will be up to your expectations.
I am grateful to hear that you were able to receive your parcel under the circumstances, thank you very much for your patience with us. I’m confident your next experience with us will be up to your expectations.
Ram Hand To Hand Couriers's reply23 May 2023, 08:49
Official
Thank you for your feedback. I understand how critical we are in the role of supporting you and we will most definitely be implementing solutions to ensure that this issue does not occur in future. Once again, my sincerest apologies for the frustration this has caused you.
I am grateful to hear that you were able to receive your parcel under the circumstances, thank you very much for your patience with us. I’m confident your next experience with us will be up to your expectations.
I am grateful to hear that you were able to receive your parcel under the circumstances, thank you very much for your patience with us. I’m confident your next experience with us will be up to your expectations.