WP
Wilmari P

1 reviews | Active since Jan 2017

19 Jan 2017, 11:46

Pathetic... didn't even come to my address!!!

<p>I had a cellphone that had to be delivered at my work. Yesterday at 8:45 I got 3 missed calls directly after each other, but I was stuck in a meeting. Cell C ensured me they will call me an hour before delivery. I phoned them at 9:00 and the lady took my details and said they will phone me back. 15:00 yesterday afternoon I phoned THEM and the lady told me that since this was the 3rd time they tried to deliver, they are sending it back to Cell C but she will contact me this morning. Now (11:30) I called again and explained my whole story. They transferred me to the Pretoria office where the lady told me they phoned me on the 11th but my phone was off ( so obviously I should have guessed that they were looking for me) and then they tried again on the 16th (I was at work ALL DAY - so that doesn't make sense) and they tried yesterday. I spoke to my security (that has to sign them in), they never signed someone in from RAM and my receptionist also didn't see ANYONE from RAM! The supervisor just defended herself and the lady who spoke to me and I still don't understand HOW this is my problem. I hope Cell C reads this and goes to a different company. It is beyond pathetic. I will also contact cell c to tell them about this horrible service.</p>

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply20 Jan 2017, 11:54
Official

Good day,

After doing a investigation on your delivery, I have note that our Pretoria Hub has been trying to get in contact with you so that this delivery could be made. The have phoned you on 4 consecutive days but with no availability they could not get hold of you.

Our Pretoria Hub has been contacting you before making the delivery to ensure that this could be delivery however due to them not being able to get hold of you the driver was redirected to the next delivery address.

Please note that according to Cellc if we can not make delivery to the client after 3 attempts we have to return the parcel to them and this was done according to their request.

I do however apologize for the inconvenience this has caused you.

Regards