Pathetic Customer service

Pathetic services, excuse of failure to deliver my parcel on two consecutive days, yesterday 27.05.25 the excuse was that my address was captured incorrect which is absurd as the area code is for Moot in pretoria but they decided to give my parcel to a soshanguve driver because there’s a block 13 on my address how unprofessional to give lame excuses for incorrectly routing my parcel, spoke to Tshegofatso n told her I want my parcel today before 12 and said she would escalate my request but cannot confirm ETA… today I receive an SmS to say my parcel is out for delivery, I relax thinking everything is in order only to call now at 4 to query parcel status n I’m told it will be delivered tomorrow again another excuse trying to say I requested to change my address… What in the pathetic customer service is this, even the supervisor didn’t wanna come to the phone n speak to me, how professional.. bunch of delinquents