Pathetic Customer Service!!

I am so freaken annoyed by RAM Couriers customer services. I bought a shoe by Steve Madden on the 30 March, I checked the tracking details for delivery and it stated that my shoes will be delivered on the 5 April. I was more then just happy cause I’m attending an event the 6 April which is tomorrow and I needed the shoes specifically for that day only. I contacted your call centre where by the consultant didn’t really put any effort in trying to assist me, I then asked her if I could speak to her manager and she transferred me to Zondi who wasn’t quite helpful at all. Telling me theirs nothing he can do. The shoes is not even in Cape Town yet also it’s an economy delivery so he can’t do anything about it. I’m telling him that your system says that I’m suppose to receive the package today, his response is that the system automatically generates a delivery date and they can’t do anything about that. He says the item will be delivered tonight at their hub so I’m asking him if it’s possible if I could fetch it at your hub tomorrow then, cause if you dropping it any other day later then tomorrow the shoes the becomes of no use to me. I then had to hear that the truck has more then 2000 items on it and his not sure if they will scan all those items in and also No customers can’t collect from the hub. Funny thing is when I tracked my delivery now the delivery date is now removed, mind you your manager told me that they can’t alter anything on the system as it automatically generates all the information. Which to me clearly someone removed the delivery date after I complained.

Your tracking information is super unreliable and clearly does not work for you guys as so many customers are complaining. I ordered an item on the 31 March coming from Durban and 3 April Fastway couriers dropped the item at my house. Clearly customer service doesn’t mean anything to your company. If use are unable to deliver or meet the promises made to your customers then maybe you should close down your business.