Pathetic customer service

I will never make use of RAM Couriers ever again. The service I received was terrible. Firstly I requested that the delivery address be changed, the agent that I spoke to confirmed to me that the address has been changed as per my request and the parcel will be delivered to me the next day. The next day, nothing... Phoned again and this time the agent had a different story telling me that because I ordered the parcel through another company they had to arrange that the address be changed I am not authorized to do it.

Went through the whole process to get the 3rd party to contact RAM and change the address. Next day still no delivery and after phoning RAM again they ensured me that the parcel will be delivered the next day. Next day I receive the sms that my parcel is out for delivery. After some time I phone RAM AGAIN to inquire about the whereabouts of the parcel and the agent tells me that the driver could not find the address provided (this all without trying to contact me to keep me updated of the situation), what I could not understand is that its a normal street address in Fredman Drive Sandton, at a very well known building but the driver could not find the address?!

After numerous calls yet again to RAM and agents promising to phone me back, here I am still waiting for my parcel......