ALS
Andre-Juan Le Sueur
1 reviews | Active since Feb 2023
05 Dec 2024, 17:36
Pathetic customer care, missing parcel
Hi there,
I’ve been trying to get my parcel delivered for 2 days now. Firstly, your phone lines just ring, for over 30min. Secondly, your online submission form doesn’t work. Thirdly, your WhatsApp agents absolutely REFUSE to be helpful. Raheed in particular has been absolutely infuriating today. I explained to him yesterday that my parcel needed to arrive before 4pm as the business closes at 4pm. Today at 4:30 the parcel still hadn’t been delivered. When I contacted the WhatsApp line for help to change the address, Raheed firstly didn’t answer my question and ever since has been absolutely SPAMMING me with stock copy-and-paste responses ever since. I will be taking this further. I still don’t have my parcel, 2 days later, and I still haven’t been able to get through to a customer care agent who actually cares to work.
Helpful (0)
Replies (5)0
Replies (5)
Ram Hand To Hand Couriers's replyOfficial
05 Dec 2024, 17:56Good day Andre-Juan
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologise for delay caused .
We will dispatch your parcel as soon as possible .
Thank you
Ram Management
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologise for delay caused .
We will dispatch your parcel as soon as possible .
Thank you
Ram Management
Ram Hand To Hand Couriers's reply05 Dec 2024, 17:56
Official
Good day Andre-Juan
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologise for delay caused .
We will dispatch your parcel as soon as possible .
Thank you
Ram Management
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologise for delay caused .
We will dispatch your parcel as soon as possible .
Thank you
Ram Management
ALS
Andre-Juan Le Sueur's updateReviewer Update
05 Dec 2024, 18:02Hi Ram Management,
Sorry you don’t seem to understand. My parcel was dispatched, but too late. There’s no one at the delivery address anymore. Trying to get your customer care to change the address to the recipients home address is also clearly an impossible task. I want my order, in perfect condition, and I want an actual apology. Your system won’t even allow me to change the address online even though that’s where your system sends me
Sorry you don’t seem to understand. My parcel was dispatched, but too late. There’s no one at the delivery address anymore. Trying to get your customer care to change the address to the recipients home address is also clearly an impossible task. I want my order, in perfect condition, and I want an actual apology. Your system won’t even allow me to change the address online even though that’s where your system sends me
ALS
Andre-Juan Le Sueur's update05 Dec 2024, 18:02
Reviewer Update
Hi Ram Management,
Sorry you don’t seem to understand. My parcel was dispatched, but too late. There’s no one at the delivery address anymore. Trying to get your customer care to change the address to the recipients home address is also clearly an impossible task. I want my order, in perfect condition, and I want an actual apology. Your system won’t even allow me to change the address online even though that’s where your system sends me
Sorry you don’t seem to understand. My parcel was dispatched, but too late. There’s no one at the delivery address anymore. Trying to get your customer care to change the address to the recipients home address is also clearly an impossible task. I want my order, in perfect condition, and I want an actual apology. Your system won’t even allow me to change the address online even though that’s where your system sends me
ALS
Andre-Juan Le Sueur's updateReviewer Update
05 Dec 2024, 18:08Also. So you’re telling me because the season is busy your WhatsApp call centre is absolutely SPAMMING me with stock responses? Seems like it’s not busy enough if you have that much time on your hands
ALS
Andre-Juan Le Sueur's update05 Dec 2024, 18:08
Reviewer Update
Also. So you’re telling me because the season is busy your WhatsApp call centre is absolutely SPAMMING me with stock responses? Seems like it’s not busy enough if you have that much time on your hands
ALS
Andre-Juan Le Sueur's updateReviewer Update
05 Dec 2024, 21:14No man, you’re actually joking. Now when I check to see the status of my delivery via the link I got sent via sms it shows the courier failed to deliver because there was no one at the delivery address. FOR TWO WHOLE DAYS IVE BEEN TRYING TO SORT OUT THE DELIVERY ADDRESS ISSUE AND NO ONE HAS BOTHERED TO TRY HELP ME AND NOW YOUR COURIER SAYS THERE WAS NO ONE AT THE ADDRESS. WITHOUT EVEN CALLING TO CONFIRM LIKE YOUR CUSTOMER CARE AGENT SAID THEY WOULD. I literally cannot even begin to explain how LIVID this
Whole experience is making me. PLEASE SORT THIS OUT FIRST THING IN THE MORNING
Whole experience is making me. PLEASE SORT THIS OUT FIRST THING IN THE MORNING
ALS
Andre-Juan Le Sueur's update05 Dec 2024, 21:14
Reviewer Update
No man, you’re actually joking. Now when I check to see the status of my delivery via the link I got sent via sms it shows the courier failed to deliver because there was no one at the delivery address. FOR TWO WHOLE DAYS IVE BEEN TRYING TO SORT OUT THE DELIVERY ADDRESS ISSUE AND NO ONE HAS BOTHERED TO TRY HELP ME AND NOW YOUR COURIER SAYS THERE WAS NO ONE AT THE ADDRESS. WITHOUT EVEN CALLING TO CONFIRM LIKE YOUR CUSTOMER CARE AGENT SAID THEY WOULD. I literally cannot even begin to explain how LIVID this
Whole experience is making me. PLEASE SORT THIS OUT FIRST THING IN THE MORNING
Whole experience is making me. PLEASE SORT THIS OUT FIRST THING IN THE MORNING
Ram Hand To Hand Couriers's replyOfficial
06 Dec 2024, 09:05Good day Andre
Please be advised driver did not have enough time to complete all his deliveries yesterday ,
The warehouse will make delivery arrangements .
Please be advised driver did not have enough time to complete all his deliveries yesterday ,
The warehouse will make delivery arrangements .
Ram Hand To Hand Couriers's reply06 Dec 2024, 09:05
Official
Good day Andre
Please be advised driver did not have enough time to complete all his deliveries yesterday ,
The warehouse will make delivery arrangements .
Please be advised driver did not have enough time to complete all his deliveries yesterday ,
The warehouse will make delivery arrangements .