Pathetic courier company
<p>A total 3 very urgent packages were sent to my wife on 10/05/2017, tracking numbers VALC01- ********** 0, VALC01- ********** 1, VALC01- ********** 2. One package arrived on 12/05/2017, but the others not. She thought it was OK, and that it would probably be delivered on the Monday. This did not happen! She waited until Wednesday, hoping that these packages would be delivered, before lodging a complaint with RAM. She was then told via email that the wrong address was provided to RAM! This is most definitely not true! When she pointed out to them that there reply does not make sense, as she received the first package, they refused to entertain her any further, stating "Please note that this request has been resolved, and no further correspondence will be added to it". This has most definitely NOT been resolved, as she still did not receive her packages. Looking at their tracking function, one package is STILL apparently at their hub in Pretoria, since 12/05!!!!! It is quite pathetic that at no stage of this was she called to update her on her packages, even though RAM does have her number.</p> <p>I have received packages from abroad far quicker than RAM can manage to deliver a package in Gauteng!! Absolutely pathetic service!!!!</p>
Good Day,
Thank you for bringing this matter to my attention. I do apologize for the none delivery that occurred, however would like to inform you that on my investigation I have found that the suburb that was supp**** for this delivery that had to be made is in Akasia ext 2.
A update has been requested to have this changed to Fochville yesterday, this unfortunately only take affect over night.
The parcels will be delivered today without fail and you will be contacted on *** before delivery is made.
Please do note that the address details was supp**** incorrectly from the sender and due to the waybill being a legal document RAM can not just update or change the details without the relevant authorization from the sender. this has been received and as stated the parcels will be delivered today.
Again we do apologize for the inconvenience that has been caused.
Regards
Aldo Liebenberg
Good Day,
Thank you for bringing this matter to my attention. I do apologize for the none delivery that occurred, however would like to inform you that on my investigation I have found that the suburb that was supp**** for this delivery that had to be made is in Akasia ext 2.
A update has been requested to have this changed to Fochville yesterday, this unfortunately only take affect over night.
The parcels will be delivered today without fail and you will be contacted on *** before delivery is made.
Please do note that the address details was supp**** incorrectly from the sender and due to the waybill being a legal document RAM can not just update or change the details without the relevant authorization from the sender. this has been received and as stated the parcels will be delivered today.
Again we do apologize for the inconvenience that has been caused.
Regards
Aldo Liebenberg