KM
Kgothatso M
1 reviews | Active since Aug 2022
02 Dec 2024, 15:01
Pathetic Contact Center Service
Your agent in the contact center Noluthando "there's only 1 Noluthando in the call center" Agent said my order "might" be delivered tomorrow, what nonsense is that? your own tracking portal confirmed that the order would be delivered on or before the 29th of November and because it did not arrive on the said date I changed the delivery address only to be informed that it might arrive. THAT IS VERY REASSURING. If you don't deliver my order tomorrow you might as well return it to the sender because WHAT THE HELL.
I spoke to a Natasha if I remember her name correctly who was very helpful.
Helpful (0)
Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
03 Dec 2024, 10:02Dear Kgothatso Moila
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
This has been escalated to our warehouse once feedback has been received I will update you accordingly .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
This has been escalated to our warehouse once feedback has been received I will update you accordingly .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply03 Dec 2024, 10:02
Official
Dear Kgothatso Moila
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
This has been escalated to our warehouse once feedback has been received I will update you accordingly .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
This has been escalated to our warehouse once feedback has been received I will update you accordingly .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
KM
Kgothatso M's updateReviewer Update
05 Dec 2024, 13:02@Ram
How long is it going to take your warehouse to provide feedback? 7 days ?
been waiting for feedback for 2 days now.
How long is it going to take your warehouse to provide feedback? 7 days ?
been waiting for feedback for 2 days now.
KM
Kgothatso M's update05 Dec 2024, 13:02
Reviewer Update
@Ram
How long is it going to take your warehouse to provide feedback? 7 days ?
been waiting for feedback for 2 days now.
How long is it going to take your warehouse to provide feedback? 7 days ?
been waiting for feedback for 2 days now.