BR
Bob R

1 reviews | Active since Sept 2020

08 Mar 2021, 16:16

Pathetic and Utterly Useless RAM COURIER SERVICE.

I wish you could give 0 stars. This is beyond any shadow of a doubt the WORST courier company to have existed since any sorted courier service has begun. Not only do they have *********** staff their delivery drivers are rude, don't know how to get to an address and have 0 sense of accountability and responsibilty. They inform you that your package will be delivered within a given time and then come after the said time and make it seem as though it was your fault!!!

Im absolutely furious at this disgusting filthy pathetic service. I spoke to several different agents on the phone. I have sent emails. I have even tried to speak to a manager and supervisor and nothing....no come back no feedback no assistance whatsoever....I would rather take leave, spend my own money drive up to the company i purchased my packaged and drive back home and i would STILL be quicker than pathetic RAM couriers.! You people should be ashamed of yourselves!

Its a shame that customers in SA have to deal with such useless service from companys who's primary work IS CUSTOMER SERVICE!!!

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Replies (3)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply09 Mar 2021, 09:47
Official
Hi Bob.

Apologies for the experience that you have had with our courier service.

Please provide to us the tracking number for your parcel and we will endeavour have your parcel delivered to you at the soonest possible time, as promised.

Kind regards.
BR
Bob R's update09 Mar 2021, 10:33
Reviewer Update
No Thanks...i resolved the matter by myself.....Your company is so useless and pathetic. Not only do you have *********** staff your managers are even worse! They have no morals no ethics and no sense of customer service or responsibilty. Not only that you provide your staff with aging broken down tools that make your drivers look like fools other than them being useless too! How about you people go spend more time on customer service training?
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply09 Mar 2021, 13:58
Official
Apologies for that experience Bob.

With the tracking number we were going to be able to investigate what has happened that resulted in the lack of service and prevent the matter from happening in the future.