SP
Shane P
1 reviews | Active since Mar 2011
07 Mar 2023, 11:46
Pathetic and Useless. The worst ever
Pathetic service, calls go unanswered. Get told you number 2 in the queue and have to wait 21 seconds to only have the call dropped after waiting 10 minutes. I have been waiting 2 days for my package to be collected.
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Replies (3)SP
Shane P's updateReviewer Update
07 Mar 2023, 11:47Oh yes and i have tried calling more than 10 times today
SP
Shane P's update07 Mar 2023, 11:47
Reviewer Update
Oh yes and i have tried calling more than 10 times today
Ram Hand To Hand Couriers's replyOfficial
07 Mar 2023, 12:00Good day Shayne, thank you for contacting RAM HAND-TO-HAND Couriers.
Let me start by saying how terribly sorry I am for the frustration you have experienced due to the delayed collection of your parcel. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is totally unacceptable.
I have tried to check on our system for your a collection request under your name/ surname as well as your contact number however have not had any luck locating any consignment/s. Please will you be so kind as to send me your tracking/ reference number in connection to your parcel so I can gladly assist you.
Kind regards, Trae.
Let me start by saying how terribly sorry I am for the frustration you have experienced due to the delayed collection of your parcel. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is totally unacceptable.
I have tried to check on our system for your a collection request under your name/ surname as well as your contact number however have not had any luck locating any consignment/s. Please will you be so kind as to send me your tracking/ reference number in connection to your parcel so I can gladly assist you.
Kind regards, Trae.
Ram Hand To Hand Couriers's reply07 Mar 2023, 12:00
Official
Good day Shayne, thank you for contacting RAM HAND-TO-HAND Couriers.
Let me start by saying how terribly sorry I am for the frustration you have experienced due to the delayed collection of your parcel. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is totally unacceptable.
I have tried to check on our system for your a collection request under your name/ surname as well as your contact number however have not had any luck locating any consignment/s. Please will you be so kind as to send me your tracking/ reference number in connection to your parcel so I can gladly assist you.
Kind regards, Trae.
Let me start by saying how terribly sorry I am for the frustration you have experienced due to the delayed collection of your parcel. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is totally unacceptable.
I have tried to check on our system for your a collection request under your name/ surname as well as your contact number however have not had any luck locating any consignment/s. Please will you be so kind as to send me your tracking/ reference number in connection to your parcel so I can gladly assist you.
Kind regards, Trae.
SP
Shane P's updateReviewer Update
07 Mar 2023, 12:59it is a DHL assigned collection DHL waybill number ***
SP
Shane P's update07 Mar 2023, 12:59
Reviewer Update
it is a DHL assigned collection DHL waybill number ***