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Erezana Swanepoel - Gomez

1 reviews | Active since Nov 2020

07 Feb 2025, 15:08

Pathetic and ***********

The absolute WORST service ever. *********** staff lacking the will to live. I was supposed to receive my package on 6/02/25, waiting for my order then I received an email saying that it is a failed delivery attempt. I called them immediately to make sure they have the correct address. Turns out they had.. not quite sure how you can't get an address so well laid out. The lady I spoke to told me they will call me the same day to deliver otherwise I will have my order the following day. Absolute bulls*t. Called them again to follow up just to hear it's still at querie department for no known reason at all and absolutely no *********** staff members with their snotty attitudes can give me an explanation. In my life I will never use them again, I'll rather drive myself even if it's to the other side of the world. My business is losing income in this process. Pathetic bunch.

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply10 Feb 2025, 13:18
Official
Dear Erezana 

 
 We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed. 
 Please accept our sincere apologies for the inconvenience and frustration this may have caused.

Parcel has been delivered successfully  

 We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
 Once again we humbly apologize and appreciate your patience and understanding.
 
 Sincerely, 
 RAM Team.