1 reviews | Active since Aug 2019
PATHETIC
Just to be clear, what I'm about to explain is an email I sent to VODACOM social media complaining about them AND RAM since they're partnered. It is IMPOSSIBLE to get an email address for RAM so I'll post it here for the second time since the 1st they sold me a bunch of lies. Unfortunately I cannot attach the screenshot of the conversations here neith can I attach the collection activity. STAY AWAY FROM RAM I BEG YOU!
I have been a long term customer with VODACOM for some years now and received nothing but bad service. After my last incident with VODACOM in December, I said never again would I do business with you. Silly me for going back on my word because now all I have are regrets. VODACOM AND RAM, I AM EXTREMELY APPALLED BY YOUR STAFFS DISGUSTING ATTITUDE AND SERVICE. RAM was supposed to collect the S22 I upgraded to over the phone last week Monday already and they have not BOTHERED to call me or come and collect the parcel. The have been canceling my collection and saying that I was "unavailable" when I have been waiting a whole week!! Nobody has ever called me to say they were here to collect or even to arrange a date or time - surely you can see this on your systems. It is ridiculous and disgusting that I have to chase RAM who is partnered with VODACOM who are ones I actually have business with. It is not my responsibility as a vodacom customer to chase your courier company to do their jobs. I have been phoning, passed around from pillar to post, been promised lies... I even took this to Hello Peter and still you cannot do what you're trained to do. You both have been making my life miserable and I intend to take matters further with the ombudsman. I am not an unreasonable person but you lot have been taking advantage and are completely unhelpful!!!! I have tried for a whole week to get you to your jobs but all I have gotten in return is stress, sleepless nights and anxiety. I have to take public transport with my parcel every single day (which I've explained to the both of you of the phone) but you don't seem to care about that. You are messing with my mental health and I will not have it any longer. I'm also going to mention for the very last time that I work for a financial British company from 10am to 6pm and I cannot have my phone on my when I'm at my desk so it is crucial that you get hold of me on my lunch break which is from 12-1 this week.
I have no expectations after sending this email, but you can expect to hear from the ombudsman.
Sent from my phone
I completely understand how frustrating this must be and sincerely apologize for the inconvenience caused. As advised when I called you last week Thursday, the collection had to be re-logged and a new reference number was to be provided.
I did send a request to through to the Vodacom Pick Up & Request team, communication was received and approval of the re-log was given this afternoon. I have followed up and requested that the new collection reference number be provided in order for me to make arrangements with our collections team. I am currently awaiting feedback, the moment I have received the required information I will ensure that we prioritize the collection and contact you to confirm.
I sincerely apologize once again, thank you.
I completely understand how frustrating this must be and sincerely apologize for the inconvenience caused. As advised when I called you last week Thursday, the collection had to be re-logged and a new reference number was to be provided.
I did send a request to through to the Vodacom Pick Up & Request team, communication was received and approval of the re-log was given this afternoon. I have followed up and requested that the new collection reference number be provided in order for me to make arrangements with our collections team. I am currently awaiting feedback, the moment I have received the required information I will ensure that we prioritize the collection and contact you to confirm.
I sincerely apologize once again, thank you.