PATHETIC

I'm not happy with RAM.

since 30/04/2019 I struggle that they call me back, I've sent an online email because they don't have any email address on their web site I can use. up until now, I haven't received a call from them, that is the first issue. I even have a Ref to show, 479596.

on 02/05/2019 I called them, because they think it is not necessary to call clients for some reason, so I talked to the lady at RAM gave her my REF and she told me I have to call Vodacom, so they can change the address on their side, so I wasted more time to call Vodacom and, I told the lady on Vodacom's side that I gave the correct address to the guy that helped me with the upgrade but they sent my partial to the wrong address the lady on Vodacom's side SEND AN EMAIL TO RAM TO CHANGE THE ADDRESS TO THE CORRECT ADDRESS, I was on the line while she sends the message to RAM.

For the entire week, I haven't heard anything from RAM.

Now I called them again today 06/05/2019. guess what someone picked the line-up and they put it down in my ear. then I went to the web to track my partial.

then I saw that the lady I've spoken to never mentioned that I did call them. I then talked to someone on the online Chat, to hear what is going on, guess what, they've sent my partial back to Vodacom, so someone on RAM's side is not doing their work.

I know the first mistake was at Vodacom's side and I'm also going to take it further, but I paid extra to get my partial sooner, for what? I've done everything from my side to change the address, and then this happens? Vodacom can't take the blame alone when RAM's People don't call the clients back or made notes that the client did call back, better yet, before someone has to lift a finger to do work rather sent the partial back, then they don't have to work.