Parcel not received

I'm still waiting for my parcel. When I call customer care they are telling me they tried to call me on my number but I never received a call from any of them. I'm really not happy with their service. If they don't want to take an extra mile for their clients they must just let us know. I'm tired of calling them for my parcel I don't think I will ever recommend this company to anyone else This is just pathetic No follow ups with their clients like nothing