Parcel never showed up

Waited all day for a no show from RAM after your agents incorrectley entered my details. Package is overdue due to your incompetence for capturing my delivery address incorrectley. You have been specialy instructed from vodcoms department head to deliver this package today. Thanks to RAM couriers i was unable to give a birthday present to my niece.

It just shows that even tough you have such a large contract woth vodacom it does not matter keep vodacoms customers happy as your follow your own goals. My request remains te same i want either your department head or your superior to phone me I do not want to speak to a sales person that is going to tell me they do understand my issue and how sorry they are because sorry is not a word to be used to get out of trouble or to abuse customers with empty promises, sorry does mot cut it you need to be held reaponsible for capturing my details incorrectly and stop blaming vodacom as you are the one's who captured it incorrectley it is impossible that vodacom has an incorrect address as i had many items delivered and my bill shows the correct address. I want to know what is your excuse and what are you going to do as monday is to late the package should have been delivered on friday, i would recommend ram to friends nor family.