1 reviews | Active since Oct 2020
Parcel item I ordered and still haven’t received it its been week
I am writing this message with frustration about the service i am receiving from Ram I ordered a phone(vodacom) and i paid it cash.
1 i could not able to receive my phone due to Ram driver decided not to wait for me it did not even take me a 1 minute to go to the entrance he was already left i had to change my address to my work address were i was situation for the week the driver again was told not to deliver the parcel
I am sitting here without my parcel its been a week Ram its not doing anything, i called vodacom regarding the matter they could not help till they ended up blocking my number so i can not make calls nor bother them .
I had to call Ram with i received bad attitude from the guy by the name of Leonard/ Jeonard he told me where to get off with the parcel and told me he doesnt care if i log the complain.
I received a call today the 26/07/2024 saying my parcel will be delivered today they dont have a driver i had to leave my work early so by the time i get home hopefully i will get my parcel still nothing i had to call again to ask if my parcel will be delivered today the guy by the name of Nkosinathi told me i wont receive my phone only on Monday and i was told that my phone will be delivered today
Time I received a call from RAM 12:14 and 13:06 I believe calls are being recorded as the guy stated that i will get my parcel today
I am tired of Ram Service as i am doing up and downs the service is so bad that i regret buying the item from Vodacom while their Partnership with Ram is so bad
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The delay was because of the change of address parcel is being redirected to your servicing hub and will be dispatched on Monday
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
The delay was because of the change of address parcel is being redirected to your servicing hub and will be dispatched on Monday
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.