RZ
Rudolf Z

1 reviews | Active since Apr 2011

29 Aug 2017, 17:11

Parcel delivery late

Parcel delivery is more than a week late, gave them my correct contact number 3 times and arrange time that suits them and driver just does not come and went home after being in Secunda and decided to go home, ref number K **********

0
Replies (7)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply29 Aug 2017, 17:16
Official

Good day Sir,

I tried calling you on the contact provided but to no avail, can you please give me your reference number so I can assist you ASAP.

RZ
Rudolf Z's update29 Aug 2017, 17:17
Reviewer Update
K **********
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply29 Aug 2017, 17:24
Official

Thank you for taking my call, I have escalated this to the regional manager and branch manager, they will call you shortly to ensure you still get your parcel today. If the address needs to change they have been instructed to do so. My sincere apologies and will look deeper into this to discipline the relevant people as we strive on service excellence.

Kind Regards

Lulu

RZ
Rudolf Z's update29 Aug 2017, 17:28
Reviewer Update
Got reply but no message
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply29 Aug 2017, 17:30
Official

Thank you for taking my call, I have escalated this to the regional manager and branch manager, they will call you shortly to ensure you still get your parcel today. If the address needs to change they have been instructed to do so. My sincere apologies and will look deeper into this to discipline the relevant people as we strive on service excellence.

Kind Regards

Lulu

RZ
Rudolf Z's update29 Aug 2017, 17:33
Reviewer Update
Thank you, waiting to see if this promise realises
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply31 Aug 2017, 08:58
Official

Good day , your received your parcel as promised is all in order?