TL
Tilla L
1 reviews | Active since Dec 2018
27 Jul 2022, 18:23
Parcel delivery
My husband is waiting for his passport and visa to be delivered as a matter of urgency. You can phone, live chat everything, the only thing you get is smooth talk and promises. The passport was hand over by DHL to RAM for delivery and the same with RAM, just words to get rid of you. He must fly out on Monday, 1 August to the UK and it seems we have to postpone and it will cost a lot of money but nobody is prepare to help. Both parties send you from pilar to post. We don't know what to do anymore. Bad, bad, bad services
Helpful (0)
Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
28 Jul 2022, 09:57Good day Tilla.
Thank you for contacting RAM HAND-TO-HAND Couriers.
We understand the inconvenience caused thereof and would like to sincerely apologize for the delayed delivery of your consignment.
Please provide us with the tracking number of your parcel so we can assist and have your parcel delivered to you at the soonest possible time.
Thank you for contacting RAM HAND-TO-HAND Couriers.
We understand the inconvenience caused thereof and would like to sincerely apologize for the delayed delivery of your consignment.
Please provide us with the tracking number of your parcel so we can assist and have your parcel delivered to you at the soonest possible time.
Ram Hand To Hand Couriers's reply28 Jul 2022, 09:57
Official
Good day Tilla.
Thank you for contacting RAM HAND-TO-HAND Couriers.
We understand the inconvenience caused thereof and would like to sincerely apologize for the delayed delivery of your consignment.
Please provide us with the tracking number of your parcel so we can assist and have your parcel delivered to you at the soonest possible time.
Thank you for contacting RAM HAND-TO-HAND Couriers.
We understand the inconvenience caused thereof and would like to sincerely apologize for the delayed delivery of your consignment.
Please provide us with the tracking number of your parcel so we can assist and have your parcel delivered to you at the soonest possible time.
TL
Tilla L's updateReviewer Update
28 Jul 2022, 10:13Good day, DHL is busy with this matter, but the waybill nr is ***. It is very urgent that the parcel must be delivered on or before saturday latest. We can't afford that my husband miss his flight on Monday to the UK. PLEASE, PLEASE do your utmost best. My husband can be contacted on ***. Thanks for your assistance
TL
Tilla L's update28 Jul 2022, 10:13
Reviewer Update
Good day, DHL is busy with this matter, but the waybill nr is ***. It is very urgent that the parcel must be delivered on or before saturday latest. We can't afford that my husband miss his flight on Monday to the UK. PLEASE, PLEASE do your utmost best. My husband can be contacted on ***. Thanks for your assistance
TL
Tilla L's updateReviewer Update
29 Jul 2022, 09:50Good morning
My husband received his passport and we want to thank you out the bottom of our hearts for all your assistance and effort that you put in for us to receive his passport in time.
Thank you to everybody who did go that extra mile and effort to assist us. Please give everyone who helped us, a big thanks.
That's what customer service is about, with a team like you every company can be proud of and just go forward.
I really can't stressed it enough how thankful we are.
I will update my review.
Best Regards
Tilla and Bertus
My husband received his passport and we want to thank you out the bottom of our hearts for all your assistance and effort that you put in for us to receive his passport in time.
Thank you to everybody who did go that extra mile and effort to assist us. Please give everyone who helped us, a big thanks.
That's what customer service is about, with a team like you every company can be proud of and just go forward.
I really can't stressed it enough how thankful we are.
I will update my review.
Best Regards
Tilla and Bertus
TL
Tilla L's update29 Jul 2022, 09:50
Reviewer Update
Good morning
My husband received his passport and we want to thank you out the bottom of our hearts for all your assistance and effort that you put in for us to receive his passport in time.
Thank you to everybody who did go that extra mile and effort to assist us. Please give everyone who helped us, a big thanks.
That's what customer service is about, with a team like you every company can be proud of and just go forward.
I really can't stressed it enough how thankful we are.
I will update my review.
Best Regards
Tilla and Bertus
My husband received his passport and we want to thank you out the bottom of our hearts for all your assistance and effort that you put in for us to receive his passport in time.
Thank you to everybody who did go that extra mile and effort to assist us. Please give everyone who helped us, a big thanks.
That's what customer service is about, with a team like you every company can be proud of and just go forward.
I really can't stressed it enough how thankful we are.
I will update my review.
Best Regards
Tilla and Bertus