ES
Elouise S
1 reviews | Active since May 2021
24 May 2021, 16:34
Package ******
Tracking K*** I upgraded using the Vodacom app. I felt it will be easier than the hassle of a queue in store. My upgrade was handed over to RAM, and transported to the Witbank Depot. I haven't received any calls from Ram, on the progress of delivery. I had to make all the calls. After 4 days, I called again, and found out that my upgrade was ****** 3 days ago. According to RAM, there is an investigation at this stage, and it will take a couple of weeks. Only then will I receive a replacement unit from them. End of this month, Im liable to pay for the upgrade, which I don't even have. I'm also unable to speak to a manager, or supervisor. The call keeps being cut off.
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Ram Hand To Hand Couriers's replyOfficial
24 May 2021, 17:59Good afternoon.
We sincerely do apologise for the delayed delivery of your parcel.
You do not have to wait for the two weeks while investigations are being done. The branch has submitted a lost letter to Vodacom and they can send the replacement to you in the interim.
You can contact Vodacom directly in order for them to send you another order.
Please accept our apologise for the inconvenience caused in this regard.
Kind regards.
We sincerely do apologise for the delayed delivery of your parcel.
You do not have to wait for the two weeks while investigations are being done. The branch has submitted a lost letter to Vodacom and they can send the replacement to you in the interim.
You can contact Vodacom directly in order for them to send you another order.
Please accept our apologise for the inconvenience caused in this regard.
Kind regards.
Ram Hand To Hand Couriers's reply24 May 2021, 17:59
Official
Good afternoon.
We sincerely do apologise for the delayed delivery of your parcel.
You do not have to wait for the two weeks while investigations are being done. The branch has submitted a lost letter to Vodacom and they can send the replacement to you in the interim.
You can contact Vodacom directly in order for them to send you another order.
Please accept our apologise for the inconvenience caused in this regard.
Kind regards.
We sincerely do apologise for the delayed delivery of your parcel.
You do not have to wait for the two weeks while investigations are being done. The branch has submitted a lost letter to Vodacom and they can send the replacement to you in the interim.
You can contact Vodacom directly in order for them to send you another order.
Please accept our apologise for the inconvenience caused in this regard.
Kind regards.