Package not delivered

Hello Peter

I am appalled with the service I received from both RAIN and their courier company RAM couriers on the 7th of Jan 2021 I made a request to buy the rain sim card. I was called by the RAIN agent and I made the payment online of R479. During the call the agent asked me where do I want the package to be delivered I initially said my work address, but as we spoke he mentioned it would be delivered next week on the day that I would be on leave therefore I asked him to change the address to my home address. However, during the day of delivery, I got a message that they where delivering at my workplace. I went online and changed the delivery to the following day at my home address. This was still not changed as the next morning I got a message that they where delivering still at my workplace. Therefore, I called their call centre and the lady said they will deliver in two days. That was supposed to be the 14th of January 2021. However they only sent a delivery message on the 15 January and I called them to let them know I will be away that day and asked them to move the delivery to when I am back at work on the 20th of January .This meant I changed my delivery to my work address .On the 20th I get a message while I am at work expecting my parcel that it will now be delivered at my home address. I get a call from their driver I tell him there is a misunderstanding as I am waiting for the package at work. He promises to deliver the parcel the following day. Which he doesn’t on Friday the 22nd of Jan I called their call centre to find out the state of my delivery I get told my package has been destroyed. What gives RAM and Rain the right to destroy a package that I paid for with my hard-earned money? I want a refund and no further engagements with these two companies. They are telling me I made too many changes, but these changes where all due to their incompetence.