TW
Tristan W
1 reviews | Active since Jul 2019
19 Aug 2024, 09:44
Package Lost or ****** - Rude Customer Care
Firstly, their customer care is useless and completely rude!!!
Secondly, they now say they may have lost or ****** the package and it’s under investigation!!!
I am disgusted!
Helpful (0)
Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
21 Aug 2024, 10:48Dear Tristan de Wal
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We humbly apologize for the inconvenience caused, the parcel has been closed off as ****** , please contact BOBGO for further feedback as the letter was sent to them
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We humbly apologize for the inconvenience caused, the parcel has been closed off as ****** , please contact BOBGO for further feedback as the letter was sent to them
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply21 Aug 2024, 10:48
Official
Dear Tristan de Wal
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We humbly apologize for the inconvenience caused, the parcel has been closed off as ****** , please contact BOBGO for further feedback as the letter was sent to them
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We humbly apologize for the inconvenience caused, the parcel has been closed off as ****** , please contact BOBGO for further feedback as the letter was sent to them
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
TW
Tristan W's updateReviewer Update
21 Aug 2024, 10:55You have missed the point entirely and I have an email from your head of operations that my package was in fact lost or ****** and the driver has been suspended!
This is theft!
You answered with a completely different explanation as opposed to the original post. I will never use you again and I do not recommend you in any way possible!
That driver should be jailed!
This is theft!
You answered with a completely different explanation as opposed to the original post. I will never use you again and I do not recommend you in any way possible!
That driver should be jailed!
TW
Tristan W's update21 Aug 2024, 10:55
Reviewer Update
You have missed the point entirely and I have an email from your head of operations that my package was in fact lost or ****** and the driver has been suspended!
This is theft!
You answered with a completely different explanation as opposed to the original post. I will never use you again and I do not recommend you in any way possible!
That driver should be jailed!
This is theft!
You answered with a completely different explanation as opposed to the original post. I will never use you again and I do not recommend you in any way possible!
That driver should be jailed!