SM
Sherri M

1 reviews | Active since Nov 2020

30 Nov 2020, 21:35

Package delivered to wrong person and address, no feedback received regarding this

My parcel was delivered to the wrong address. No one called to confirm if they had the right place and could leave my delivery there. The parcel was delivered on Friday the 27th. Got to work this morning, Monday and looked for my package and decided to track it. Saw that it was received by someone I do not know. I called the Ram call center twice. Both agents promised to call me back with information but neither did. I don't know what is going on or whether they have found my package. It's a watch as a gift, I'm not sure if I'm even going to receive my package, whether it has been used or even damaged by someone else and no one seems to be able to provide any answers. I am really worried and disappointed and at this point considering telling the company I purchased from that I want a credit as Ram has lost my package.

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Replies (8)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply01 Dec 2020, 07:14
Official
Hi Sherri.

Please provide to us the tracking number for your parcel so that we can be able to assist and locate the consignment.

Kind regards.
SM
Sherri M's update01 Dec 2020, 07:30
Reviewer Update
My tracking number is AAAA***
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply01 Dec 2020, 09:55
Official
Where was the parcel supposed to be delivered?
SM
Sherri M's update01 Dec 2020, 10:05
Reviewer Update
Wouldn't you be able to get that from the tracking number?

After many phone calls my package was delivered to the correct address late yesterday evening.
Again I did not receive a phone to confirm if my package could be left or not.
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply01 Dec 2020, 13:52
Official
I have the address on my side, and that is where the tracking shows that the parcel has been delivered to.

Did you receive the parcel (after it was delivered incorrectly)?
SM
Sherri M's update01 Dec 2020, 13:58
Reviewer Update
Did you even read what I said in my previous reply?
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply01 Dec 2020, 15:20
Official
I did.

"After many phone calls my package was delivered to the correct address late yesterday evening." = Did you receive the parcel (after it was delivered incorrectly)?
SM
Sherri M's update01 Dec 2020, 15:51
Reviewer Update
After me saying that the package was delivered to the correct address late yesterday you are still asking if I received the package? Is it not obvious that if it were delivered to the correct address that it would be received? How many dots are not connecting?