VM
Vuyolwethu M
1 reviews | Active since Nov 2020
23 Nov 2020, 16:36
Opened parcel and they stole my new phone!
My mom had a phone upgrade with Vodacom and she received the parcel today only find the parcel slightly opened on the side with the box still there but the new phone (Huawei P40 Lite) missing... ****** in fact! I am utterly disgusted by this service!
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Replies (4)0
Replies (4)
Ram Hand To Hand Couriers's replyOfficial
23 Nov 2020, 20:43Hi Vuyolwethu.
We are sorry that you have experienced such a service with our delivery.
Please provide to us the tracking number for your parcel so that we can be able to investigate further on what has transpired in the movement of the parcel from the pick up point.
We would really like to get as much information about how the delivery that happened and the condition of the packaging. This will help a lot in the investigation of the matter.
Again, we would like to apologise for the inconvenience caused in this regard.
We await your urgent feedback.
Kind regards.
We are sorry that you have experienced such a service with our delivery.
Please provide to us the tracking number for your parcel so that we can be able to investigate further on what has transpired in the movement of the parcel from the pick up point.
We would really like to get as much information about how the delivery that happened and the condition of the packaging. This will help a lot in the investigation of the matter.
Again, we would like to apologise for the inconvenience caused in this regard.
We await your urgent feedback.
Kind regards.
Ram Hand To Hand Couriers's reply23 Nov 2020, 20:43
Official
Hi Vuyolwethu.
We are sorry that you have experienced such a service with our delivery.
Please provide to us the tracking number for your parcel so that we can be able to investigate further on what has transpired in the movement of the parcel from the pick up point.
We would really like to get as much information about how the delivery that happened and the condition of the packaging. This will help a lot in the investigation of the matter.
Again, we would like to apologise for the inconvenience caused in this regard.
We await your urgent feedback.
Kind regards.
We are sorry that you have experienced such a service with our delivery.
Please provide to us the tracking number for your parcel so that we can be able to investigate further on what has transpired in the movement of the parcel from the pick up point.
We would really like to get as much information about how the delivery that happened and the condition of the packaging. This will help a lot in the investigation of the matter.
Again, we would like to apologise for the inconvenience caused in this regard.
We await your urgent feedback.
Kind regards.
VM
Vuyolwethu M's updateReviewer Update
23 Nov 2020, 21:13Evening,
The details of events are as follows:
The parcel was delivered this afternoon - Monday 23 November 2020 at around 3pm, they asked my mom to come to the car as they sat in the car and sign for the parcel without giving her the parcel first for her to check. Please note that she is a senior citizen and she doesn't quite know the processes of receiving parcels but she knew she had to provide her ID, copy of an ID and proof of residence as Vodacom required.
The drivers told her that those are not necessary and she should just sign as they were in a "hurry". They gave her the parcel and fled.
I have pictures of the parcel. There is no waybill number or sticker stating where the package is going and to whom or maybe the tracking/waybill number on it, NOTHING! The RAM packaging plastic is dated June 2019. There is no form of proof of receipt or acknowledgement that we have received the parcel. There was just a box with a charger, earphones and a Vodacom starter pack, with no Phone.
The phone number that they used to call my mom is ***, we have tried calling but they obviously didn't answer. The tracking/waybill number MBCM01-***1.
The details of events are as follows:
The parcel was delivered this afternoon - Monday 23 November 2020 at around 3pm, they asked my mom to come to the car as they sat in the car and sign for the parcel without giving her the parcel first for her to check. Please note that she is a senior citizen and she doesn't quite know the processes of receiving parcels but she knew she had to provide her ID, copy of an ID and proof of residence as Vodacom required.
The drivers told her that those are not necessary and she should just sign as they were in a "hurry". They gave her the parcel and fled.
I have pictures of the parcel. There is no waybill number or sticker stating where the package is going and to whom or maybe the tracking/waybill number on it, NOTHING! The RAM packaging plastic is dated June 2019. There is no form of proof of receipt or acknowledgement that we have received the parcel. There was just a box with a charger, earphones and a Vodacom starter pack, with no Phone.
The phone number that they used to call my mom is ***, we have tried calling but they obviously didn't answer. The tracking/waybill number MBCM01-***1.
VM
Vuyolwethu M's update23 Nov 2020, 21:13
Reviewer Update
Evening,
The details of events are as follows:
The parcel was delivered this afternoon - Monday 23 November 2020 at around 3pm, they asked my mom to come to the car as they sat in the car and sign for the parcel without giving her the parcel first for her to check. Please note that she is a senior citizen and she doesn't quite know the processes of receiving parcels but she knew she had to provide her ID, copy of an ID and proof of residence as Vodacom required.
The drivers told her that those are not necessary and she should just sign as they were in a "hurry". They gave her the parcel and fled.
I have pictures of the parcel. There is no waybill number or sticker stating where the package is going and to whom or maybe the tracking/waybill number on it, NOTHING! The RAM packaging plastic is dated June 2019. There is no form of proof of receipt or acknowledgement that we have received the parcel. There was just a box with a charger, earphones and a Vodacom starter pack, with no Phone.
The phone number that they used to call my mom is ***, we have tried calling but they obviously didn't answer. The tracking/waybill number MBCM01-***1.
The details of events are as follows:
The parcel was delivered this afternoon - Monday 23 November 2020 at around 3pm, they asked my mom to come to the car as they sat in the car and sign for the parcel without giving her the parcel first for her to check. Please note that she is a senior citizen and she doesn't quite know the processes of receiving parcels but she knew she had to provide her ID, copy of an ID and proof of residence as Vodacom required.
The drivers told her that those are not necessary and she should just sign as they were in a "hurry". They gave her the parcel and fled.
I have pictures of the parcel. There is no waybill number or sticker stating where the package is going and to whom or maybe the tracking/waybill number on it, NOTHING! The RAM packaging plastic is dated June 2019. There is no form of proof of receipt or acknowledgement that we have received the parcel. There was just a box with a charger, earphones and a Vodacom starter pack, with no Phone.
The phone number that they used to call my mom is ***, we have tried calling but they obviously didn't answer. The tracking/waybill number MBCM01-***1.
Ram Hand To Hand Couriers's replyOfficial
24 Nov 2020, 09:36Good morning.
Please resend the tracking number as a private message as the digits are masked cannot be seen.
Please resend the tracking number as a private message as the digits are masked cannot be seen.
Ram Hand To Hand Couriers's reply24 Nov 2020, 09:36
Official
Good morning.
Please resend the tracking number as a private message as the digits are masked cannot be seen.
Please resend the tracking number as a private message as the digits are masked cannot be seen.
Ram Hand To Hand Couriers's replyOfficial
24 Nov 2020, 13:34Thank you.
As per our phone call, we will be waiting for the pictures of the packaging so that we will escalate the matter to the investigation officers.
As per our phone call, we will be waiting for the pictures of the packaging so that we will escalate the matter to the investigation officers.
Ram Hand To Hand Couriers's reply24 Nov 2020, 13:34
Official
Thank you.
As per our phone call, we will be waiting for the pictures of the packaging so that we will escalate the matter to the investigation officers.
As per our phone call, we will be waiting for the pictures of the packaging so that we will escalate the matter to the investigation officers.