Online / contact services don't work

I ordered a device through FNB, I requested it should be delivered to my home address since it was a big item. The courier phoned me later in the day asking if the driver phoned me, he hadn't. They said he attempted to deliver. I explained it would have to be on a Friday afternoon after 16:30. The rep said they would make a note, I said they could deliver anytime the Saturday. I phoned the Saturday only to find they were closed.

I tried changing my delivery date / address on there website but it said my contact number was "invalid". The Monday a rep contacted me and asked if the driver contacted me, again I said no. Apparently they attempted delivery on the Friday and the Monday morning. I explained about the website, after I left two messages on the website as well without reply. I asked if I could change the delivery address to my work address. He said I could, I asked if they would delivery today (Tuesday) because I would make arrangements to get the device home. He said they would deliver today.

This morning I got a message from FNB saying the delivery was canceled because of 3 failed attempts. I contacted Digital Planet but she merely sent an e-mail to RAM couriers. I tried contacted RAM but the line dropped out after I gave my number.

Poor service, why have these online services in place if they don't work and you don't check them. I made arrangements for nothing...