1 reviews | Active since Jul 2011
One week to deliver an overnight parcel
<p>Absolutely shocking customer service! A parcel to be collected in Cape Town and delivered to Bedfordview overnight took a week to deliver, and only after many calls to several agents who all gave me a long list of excuses, including "could not get hold of the Cape Town contact" and "incorrect address given." Although there was a street named incorrectly on the address given, no effort was made to contact anyone to rectify this, even though they had several contact details - two phone numbers in Cape Town, two in Bedfordview plus an email address. Nothing. No feedback. Even after my phone calls, and promises to phone me back, silence. A bit of a ****y attitude as well. RAM, you need to review your procedures to make sure that the customer is kept informed. They should not have to follow up. The tracking system was no help either.</p>
Good Day,
Thank you for bring this matter to our attention,
I would like to apologize for the inconvenience that has been caused due to none collection that was made since the 20/2/2017 . I am currently investigating this matter and will supply feedback once i have received this.
Regards
Aldo liebenberg
Customer Complaints officer
Good Day,
Thank you for bring this matter to our attention,
I would like to apologize for the inconvenience that has been caused due to none collection that was made since the 20/2/2017 . I am currently investigating this matter and will supply feedback once i have received this.
Regards
Aldo liebenberg
Customer Complaints officer
Good day,
Upon my investigation, I have noted that the collection address details that was supp**** was incorrect, this details was only supp**** to RAM yesterday and collection was made.
Regards
Aldo Liebenberg
Good day,
Upon my investigation, I have noted that the collection address details that was supp**** was incorrect, this details was only supp**** to RAM yesterday and collection was made.
Regards
Aldo Liebenberg
I think you misunderstand the nature of the complaint. It is about giving your clients feedback, especially when something is wrong (like a non-collection due to an address that was mis-spelled). From five phone numbers and an email address that were given, surely you could have made the effort to contact any of the additional numbers. Sounds like another wild excuse to me.
I think you misunderstand the nature of the complaint. It is about giving your clients feedback, especially when something is wrong (like a non-collection due to an address that was mis-spelled). From five phone numbers and an email address that were given, surely you could have made the effort to contact any of the additional numbers. Sounds like another wild excuse to me.