One of the worst couriers I have ever dealt with....

So, a friend of mine introduced me to Platinum Life (I love this insurance cover), so upon joining they cover they give their clients free gifts (no strings attached). Unfortunately they deal with RAM couriers to deliver their gifts to clients. So I received a call from them on a Tuesday, asking if I had received my gift, I sad no, They asked me what date would suit me, I said the following day before 12. cool done.

Wednesday morning around 7 I received an sms that my parcel was on it's way. After 12 I called RAM as to how far they are cause I had other commitments, they said the delivery is on it's way and the driver will call me asap to organize time of drop off. The driver never called. called them again at 3, same story. end of the day I did not get my parcel no explanation or whatsoever. Canceled my appointments for what. I use my tracking number later to find out what happened and the driver had ****, said he could not deliver due to access/permit needed, and he actually recorded that.

Thursday, I called them to find out what happened, apparently the driver could not come in the estate. I told them he/she ****, why didn't he she called me, because like in any estate you need an access code from the person you are visiting and no calls were made to me. I requested to either speak to the manager or the driver as to why didn't he call when he was at the gate. Turns out the driver was not by the gate nor came by my estate. He ****. Just imagine. Apparently his car broke down. But then now I am trying to figure out,why lie and who is updating this false info. Shame on you RAM SHAME ON YOU. So apparently my parcel is out for delivery again today. And I have a feeling it won't be delivered. I hope you prove me wrong.