ON TOP OF PATHETIC SERVICE

I recently ordered a Smart Watch from FNB which was to be delivered to my work address this morning.I called the call centre to inform that I would be leaving early from work, they promised to call me back if the could not deliver by the set time.Five call agents later,all of which promised to call to update me on progress,no follow up was ever made.Instead I got a call from the driver who did not have the delivery address and later told me he could not deliver to this 'restricted area'.I'm appalled by the lack of professionalism and customer care from RAM.I cannot see why FNB continues to outsource work to a company.Really pathetic