Nothing hand to hand about Ram

No notification was sent to inform me that Ram were delivering to me today. I received a call from the driver to tell me he was at my gate. When I went outside there was nobody there. I phoned him back to let him know that he was not at my address. I gave him clear instructions as to how to get to my house, nevertheless an hour later he had still not arrived. I called him again and he was now in a place at least 22km away when initially he was 3.5km away. I asked him to send me a whatsspp so that I could send him the live location. He still has not arrived. I phoned Ram couriers and they informed me that he had been given the wrong address and that the driver could not deliver my parcel today. I explained that I was not available for the remainder of the week. I was told there is nothing that they can do. I then requested that my call be transferred to a supervisor or management I am still waiting for my call to be transferred. Could a supervisor/manager contact me