TM
Tshepang M
1 reviews | Active since Sept 2019
20 Nov 2020, 12:35
NOT RECEIVED MY PARCEL
FINRITE ADMINISTRATORS assigned RAM couriers to collect my parcel which will then be delivered to me. This collection was assigned to Lebelo, Jacqueline N (FY 13 YG GP) yesterday in the morning and somehow she didn't go to collect it. This is what I was told when I called their customer service department and was transferred more than two times with no help or clarity on what happens or what will happen to that parcel. Please do assist.
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Replies (3)
Ram Hand To Hand Couriers's replyOfficial
20 Nov 2020, 13:07Good day Tshepang.
Please note that we collect from the repair center everyday and it the responsibility of the center to hand over the parcels that are ready for us to collect.
Once the repair center hands over the parcel to us for collection, the we should come with your parcel, as we do bulk orders at the repair center.
Kind regards.
Please note that we collect from the repair center everyday and it the responsibility of the center to hand over the parcels that are ready for us to collect.
Once the repair center hands over the parcel to us for collection, the we should come with your parcel, as we do bulk orders at the repair center.
Kind regards.
Ram Hand To Hand Couriers's reply20 Nov 2020, 13:07
Official
Good day Tshepang.
Please note that we collect from the repair center everyday and it the responsibility of the center to hand over the parcels that are ready for us to collect.
Once the repair center hands over the parcel to us for collection, the we should come with your parcel, as we do bulk orders at the repair center.
Kind regards.
Please note that we collect from the repair center everyday and it the responsibility of the center to hand over the parcels that are ready for us to collect.
Once the repair center hands over the parcel to us for collection, the we should come with your parcel, as we do bulk orders at the repair center.
Kind regards.
TM
Tshepang M's updateReviewer Update
20 Nov 2020, 15:47And??? RAM Couriers was assigned to collect the parcel which Jacqueline failed to do! I really don't understand what you saying here, or am I talking nonsense? The parcel was ready and YOU FAILED to go and collect it. When I was tracking my waybill number on your system she was assigned to collect it around past 10am. What is your responsibility on that? Just do your job!
TM
Tshepang M's update20 Nov 2020, 15:47
Reviewer Update
And??? RAM Couriers was assigned to collect the parcel which Jacqueline failed to do! I really don't understand what you saying here, or am I talking nonsense? The parcel was ready and YOU FAILED to go and collect it. When I was tracking my waybill number on your system she was assigned to collect it around past 10am. What is your responsibility on that? Just do your job!
Ram Hand To Hand Couriers's replyOfficial
24 Nov 2020, 09:41No. You do not understand how collections are done at the repair center.
The courier goes there everyday to collect, and takes what the company hands over to them and scans for that.
If Finrite assigns a collection to us, they must hand it over to the courier upon arrival.
The courier goes there everyday to collect, and takes what the company hands over to them and scans for that.
If Finrite assigns a collection to us, they must hand it over to the courier upon arrival.
Ram Hand To Hand Couriers's reply24 Nov 2020, 09:41
Official
No. You do not understand how collections are done at the repair center.
The courier goes there everyday to collect, and takes what the company hands over to them and scans for that.
If Finrite assigns a collection to us, they must hand it over to the courier upon arrival.
The courier goes there everyday to collect, and takes what the company hands over to them and scans for that.
If Finrite assigns a collection to us, they must hand it over to the courier upon arrival.