Not keeping promises

I phoned on Friday for a parcel to be collected FIRST thing on Monday because I was told Ram does not collect on Saturdays. I made it clear I need this to get to MooiRiver on Monday and was never told this would be a problem (Now I am told it is not possible!!!!!!)<br> <br> It is now 11:10 it still has not been collected.<br> <br> Does RAM take money and not bother to deliver a service?<br> <br> I think next time I need to make an alternative arrangement if this is the level of customer service!!!!<br> <br> <br> <br>